- Average user rating: 2.5 stars out of 5 reviews Back to product review
- My rating: 0 stars Write review
Full user review
-
3 out of 3 people found this review helpful
1.0 stars
"Small business? Don't depend on HP"
Pros: I can't tell....its broken
Cons: "next day on site service"
Summary: We got this laptop for our company. After about 3 months it suddenly died, doesn't even light up. We tested with another power supply, still nothing. We had paid for next day on site service but its been close to a month. They basically say "the part will be here in five days" and then in 6 days I call back and they say "six more days". We have to wait 30 days for the laptop warranty to kick in and they will send a replacement laptop. In the meantime I have a sales person who can't do her job on an old laptop because it keeps freezing up. We've ordered a Dell (they always show up the next day from our experience) but it won't be here until next week.
So my experience with HP is basically negative. I don't care about the cost of the laptop, I just need to know if it is broken, I am going to minimize the downtime for an employee. If that is your requirement, then don't depend on HP.
